January 1st, 2004
ACCU-LINK CALL CENTRES INC. BECOMES NEW VENDOR
BC One Call is please to announce its alliance with Accu-Link Call Centres Inc.
With the retirement of Henley Consulting Inc in 2003 the Board of Directors of BC One Call initiated a RFP process and after much deliberation appointed Accu-Link Call Centres Inc as the new vendor and operator of BC One Call.
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October 6th, 2003
Accu-Link Uses Alliance/Open Book Approach
New Approach For Call Centres Managed By Third Parties
Accu-Link Uses Alliance/Open Book Approach, Sharing Everything With Board Members. Toronto ( Ontario ) Using Teldig technology, Accu-Link successfully provides service for Ontario One Call with it's 50 seat centre generating 13,200 tickets daily with 3200 telephone requests per day. Accu-Link provides damage prevention call centre and ticket screening services. Beyond state-of-the-art telephony, computer hardware and screening services, Accu-Links difference is its approach with customers.
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Summer, 2003
Ontario One Call in CSAO Magazine
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March 17th, 2003
Call Before You Dig!
Guelph Accu-Link Call Centre Up and Running
On March 15, 2003 the first Accu-Link Call Centre opened in the City of Guelph, and began taking phone, fax and e-mail inquiries from Ontario utility’s customers in both Ontario and Quebec. This exclusive call centre operation for Ontario One Call, the “Call Before you Dig” people, will manage information requests for underground plant material for Ontario’s utility providers.
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